The Evaluation of Post Implementation ERP Investment Performance by DEA Approach
نویسندگان
چکیده
The information technology (IT) management has become one of the critical factors that enterprises want to assess the business benefits and performances of ERP systems. This research tries to evaluate the relationship between ERP continuous investment and technical efficiency by using DEA approach. This study also utilizes the Tobit regression to investigate the relationship between efficiency scores and ERP continuous investment based on the concept of total costing ownership (TCO) for technology assets. The research results show as follows: (1) The Evaluation of Post Implementation ERP Investment Performance by DEA Approach 176 Maintenance expenses of ERP system whether on line or on the scene, has a favorable impact on company’s technical efficiency. (2) Salary expenses of ERP personnel, has a favorable impact on company’s technical efficiency. (3) Training expenses of ERP staffs has no significant impact on company’s technical efficiency. (4) The company invests on ERP system continuously has positive affect on technical efficiency. (5) The local ERP systems show higher technical efficiency than international brands for those surveyed companies in Taiwan.
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